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ATS (ASAM level 3.7) Providers, please use Provider Connect for all new and ongoing
requests. If you have questions about this please call MBHP Community Relations
at 1-800-495-0086 or go to
https://providers.masspartnership.com.
Initial Expedited Auth, Initial Boarding Information, Next Day Evaluation and Next Day Update password issues, contact Heather
Metropolis at 617-790-4119
Heather.Metropolis@carelon.com, Lorrie Gentes at 617-790-4033
lorrie.gentes@carelon.com or
Maureen Dervan at 781-496-4002
maureen.dervan@carelon.com.
To unlock your account, call the accessline at 1-800-495-0086.
Expedited Concurrent Review password issues, email Deirdre Minichiello
at
Deirdre.Minichiello@carelon.com.
Note: Login Name and Password will expire if not used within a
180 day period.